Shipping and Return Policy

Shipping Policy

Shipping Location
All orders are processed and shipped from our facility in New Jersey, United States.

Order Processing Time
Orders are processed within 24-48 business hours (excluding weekends and holidays). If there is an unexpected delay, customers will be notified by email.

Shipping Methods & Carriers
We ship orders within the United States using reputable carriers such as USPS, UPS, and FedEx. The shipping method is selected based on order size, destination, and service availability.

Shipping Rates (United States Only)

  • Orders under $49.00: $5.99 shipping

  • Orders $50.00 – $99.99: $9.99 shipping

  • Orders $100.00 and over: FREE standard shipping

Shipping promotions or discount codes may override standard shipping rates when applicable.

Delivery Time
Standard delivery typically takes 3-7 business days after the order has shipped, depending on destination and carrier.

Tracking Information
Tracking information is provided for all orders once the shipment has been dispatched.

Shipping Insurance
Shipping insurance is optional. If you wish to add shipping insurance to your order, please contact us at customerservice@addros.com before shipment for a quote.

Order Limitations
Addros, LLC reserves the right to limit quantities or cancel orders at our discretion, including but not limited to suspected fraud or inventory availability.

Returns & Refunds Policy

Return Eligibility
We accept returns within 30 days of delivery. Items must be unused, unopened, and in the original packaging to be eligible for a return.

Non-Returnable Items
The following items are not eligible for return:

  • Gift cards

  • Used health and personal care items

  • Intimate or sanitary products

Restocking Fee
A 15% restocking fee will be applied to all approved returns unless the return is due to an error on our part (such as receiving a defective or incorrect item).

Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error.

Return Authorization
To initiate a return, proof of purchase is required. Please contact customerservice@addros.com before sending any items back. Do not send products directly to the manufacturer.

Return Address
Approved returns should be sent to:
Addros, LLC
27 Washington Ave
Milltown, NJ 08850
United States

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

Refund Processing Time
Approved refunds are processed within 5-7 business days after inspection and are issued to the original payment method used at checkout.

Depending on your financial institution, it may take up to one billing cycle (up to 30 days) for the refund to appear on your statement.

Refunds will only be issued after the returned item has been received and inspected.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact customerservice@addros.com for assistance.

Contact Information

For questions regarding shipping, returns, or refunds, please contact us at:
📧 customerservice@addros.com
📞 718-490-9888